Effective Date: 01/08/2025

At  Scentra International LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details.

  • Order Information: Items purchased, order history, and transaction data.

  • Technical Data: IP address, browser type, device type, and cookies used for site analytics and performance.

  • Marketing Preferences: Your choices regarding receiving promotional emails and updates.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates and respond to inquiries

  • Improve user experience and website functionality

  • Send marketing communications (if you opt-in)

  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers (e.g., payment gateways, delivery partners)

  • Legal authorities, if required by UAE law or for fraud prevention

  • Analytics providers to improve website performance and marketing

4. Data Storage & Security

Your data is stored securely on encrypted servers. We implement appropriate security measures to prevent unauthorized access, disclosure, or alteration.

5. Your Rights

Under applicable UAE data protection laws, you have the right to:

  • Access, correct, or delete your personal information

  • Opt-out of marketing communications

  • Request information about how your data is used

To exercise any of these rights, please contact us at support@hezlineclat.com

6. Cookies

We use cookies to enhance your shopping experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions or concerns regarding this policy or your personal data:

📧 Email: support@hezlineclat.com
📍 Address: United Arab Emirates
📞 Phone/WhatsApp: 

Thank you for trusting Scentra International LLC . Your privacy matters to us.